Terms and Conditions
Order and Payment Policies:
Website Orders – Payment Before Top-Up: Clients are required to make the payment first before topping up their accounts on the website. This guarantees that funds are securely received before any products or services are processed.
Manual and Custom Orders – Full Payment Required: For all manual and custom orders (via phone, email, social media, or in-person), payment must be made in full before the order is processed and invoiced. This ensures the completion of the order without delays or misunderstandings.
No Credit or Outstanding Balances: We do not allow clients to incur debt or owe any outstanding balances. All payments must be completed upfront. This policy helps maintain smooth business operations and protects both parties from potential financial issues.
Refund Policy – No Refunds After One Week: Refunds will not be accepted after one week from the date of the order. Please note that some products cannot be refunded under any circumstances. This policy ensures that both the client and Darkflame can manage orders effectively and avoid complications.
Order Completion – Timely Fulfillment: Once an order is paid, it will be completed within a reasonable timeframe. Please note that some orders may take longer than 48 hours to complete due to provider processing times or other factors. Any order that is not fulfilled within a reasonable period may be canceled to ensure timely service.
Product Information – Accuracy and Responsibility: Clients are encouraged to thoroughly review product details before making a purchase. Once an order is confirmed, any errors in the product selection may not be eligible for refund or exchange.
Payment Method Clarity – Responsibility of Client: Clients are responsible for ensuring that their payment method is correct and functional. Any issues with payment processing may delay the order, and it will remain on hold until resolved.
Commitment to Quality: At Darkflame, we continuously test and evaluate all of our services and products to ensure the highest level of quality. We are committed to providing reliable and accurate products, and we strive to verify every aspect of our offerings for your satisfaction.
Client Care – We Are Here to Help: We care deeply about our clients and are always happy to assist with anything they need. If you have any questions, concerns, or need help with an order, don't hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.
Why These Policies Matter:
Business Continuity: These policies are in place to ensure the continuous operation of Darkflame. As we work with various providers, the funds we receive are immediately used to process orders and maintain services. These rules help maintain the cash flow necessary to keep the business running smoothly.
Effective Cash Flow Management: By requiring upfront payment and ensuring timely transactions, we are able to pay our providers promptly. This allows us to deliver the best service to our clients without interruptions.
Order Accuracy and Fulfillment: Clear payment policies allow us to accurately manage orders and ensure that products and services are delivered as promised, reducing delays and potential errors. While most orders are processed quickly, some may take over 48 hours due to factors beyond our control, and we appreciate your understanding.
Protection for Both Parties: These policies are designed to protect both the client and Darkflame. By ensuring transparency and responsibility on both sides, we can avoid disputes and misunderstandings, fostering trust and satisfaction.
Commitment to Client Satisfaction: By consistently testing and verifying our products and services, we ensure that our clients always receive the best possible experience. This commitment to quality is one of the key reasons our clients trust Darkflame for their needs.
Client-Focused Approach: We care about the needs of our clients, and we are dedicated to providing the best service possible. Our goal is to create a seamless, enjoyable experience for every client, and we are here to assist in any way necessary.